FAQ’s

Bluestone Club FAQ’s

What is the commitment?

When you sign up to the bluestone club to receive discounts either online or at the cellar door you are committing to receiving a minimum of one dozen wines in two separate delivery months. I.e., you are committing to a minimum two dozen wines. After you have received delivery of two Bluestone club packs you have fulfilled your commitment.

Do I have to be a member for a certain period of time?

We ask that you commit to a minimum of one dozen wine for two deliveries. Following your initial purchase and after your two deliveries, if you want to opt out just let us know by email or written correspondence.

Are there any shipping costs?

No, as a Bluestone club member you will receive free shipping on your club packs anywhere in Australia. Shipping will only be charged on orders of less than twelve bottles.

Can I select my own wines?

Yes, just select the “Bluestone Select your own” option. You can then mix and match across the whole range or simply select a straight dozen of a single variety. Alternatively, our pre-selected tasting dozens are a great option.

Can I change my wines for “Bluestone Select your own”?

Yes, just log into your account and change your selection prior to dispatch of your delivery. If you don’t change your selection it will be based on your previous varietal selection.

Can I change the frequency of delivery?

Yes, you can change from two deliveries per year to four or vice versa. You can do this by logging into your account and changing your preferences.

Can I change club packs?

Yes, you can by logging into your account or contacting us prior to your scheduled delivery. The appropriate discount will apply to the pack option you choose.

Will Angullong contact me prior to my club delivery arriving?

Yes, we will send you an email well in advance of delivery (usually one month in advance) reminding you to change your club preferences, and updating your delivery details and credit card details if they have changed. If we don’t hear from you we will assume you are happy to receive your wine as per Wine Club agreement.

Can I defer my delivery if I will be away?

Yes, just please let us know if you will be away and we can deliver earlier or hold onto your wine and deliver when you are back home.

How do you deliver my wines?

We deliver to your nominated address using either Australia Post or Fastway. They will normally deliver to your door or Post Office Box if you prefer. Please update your account with any special delivery instructions.

What happens if my wine is lost or broken in transit?

Please notify us straight away if there is a significant delay in receiving your wine. We will email you a tracking number when your wine is sent so you can track it. If your wine is lost or broken we will send you a replacement delivery straight away.

How do I receive my discount on all other purchases at the cellar door or online?

Just log into your account. Once logged in you will receive the 15% discount on your purchases.

Are my credit card details stored on site?

No. We use a secure third party payment gateway.

How do I update my details?

You can manage the following in your Bluestone account.

Billing and shipping details
Payment details including updating expired credit cards
Change your wine preferences in your Bluestone Select your own.
Switch between packs and/ or frequency of delivery
View orders and invoices